Our Mission

The national Insurance Fraud Hotline is Australian-owned and based, and operates privately and independently from any other public or private sector organisation.

Our Mission:

1) To engage the Australian community in the fight against insurance fraud by providing a secure and interactive online reporting facility with the added feature of anonymity. The resulting information we receive about suspicious activity or suspected insurance fraud will be made available to insurance companies, associations, and judicial authorities, for the purposes of their own evaluation and potential investigation.

2) To provide an impartial reporting mechanism for the benefit of Australian insurers, associations and judicial bodies; that captures information in a way that complements the fraud management processes of those bodies.

We adhere and comply with Australian privacy laws and data sharing/collection/disbursement guidelines. The information we collect will only be used for our primary functions, as shown in 1) and 2) above. We will not provide details to any unauthorised parties for marketing purposes.

If you have information that you believeĀ is insurance fraud, report it NOW!

Types of Fraud

Workers Comp

This can include employees falsely receiving benefits such as time off work, by faking injuries, exaggerating legitimate ones, claiming for pre-existing injuries or those sustained that have no relation to the workplace.

Motor Vehicle

This type of fraud takes many forms, including claiming theft in order to obtain money for an unsaleable car, or to cover up 'drink driving' accidents; staging car accidents; or vehicle arson.

Property

Goods that are unsaleable due to their poor condition, quality or lack of market demand, may also be fraudulently 'lost' or 'destroyed'. In the case of buildings and plant equipment, arson is often involved.

Arson

Insurance arson typically involves the intentional burning of insured property in order to destroy it and claim its insured value, especially when this is greater than the item's saleable value.

Life

A typical example of life insurance fraud might be a person claiming a monthly benefit - while working another job on the quiet. More extreme examples include elaborately faking deaths and disappearances for the fraudster and any accomplices to secure the payout.

Health

Fraudulent acts include healthcare or medical professionals billing for services not performed, claiming higher than actual costs, participating in the treatment of 'patients' brought in as a result of staged accidents, or carrying out unnecessary procedures.

Other

People might claim falsely for injuries relating to falls (called 'slip and fall' accidents) or other incidents where the consequences can be exaggerated.