About Us

The national Insurance Fraud Hotline is an Australia-wide service designed to give members of the public the chance to take action against insurance fraud.  

Insurance fraud comes at a huge cost to the community - now empowered through the national Insurance Fraud Hotline to act and do something about it. 

This service is impartial and independent and has no ties to any insurance company. We will securely gather and provide tip-off information to the insurance companies but we ourselves will not investigate suspected insurance fraud - our mission is to help provide the community with the means to fight it. 

For the first time, Australians can report suspected insurance fraud and know that their information will be made available to the insurance company or the associated body concerned with the claim, even if the insurance company is not known to them. 

People might think of insurance fraud as a 'victimless' crime against faceless corporations with deep pockets. But, some estimates have honest Australian policyholders contributing about $400 per family per year* to compensate for dishonest claims, or about $100 per compulsory third party premium.

If you know of someone whom you believe is costing you money through insurance fraud, report it NOW! You can remain anonymous and all information is strictly confidential. 

* Insurance Council of Australia,  study 2003

Types of Fraud

Workers Comp

This can include employees falsely receiving benefits such as time off work, by faking injuries, exaggerating legitimate ones, claiming for pre-existing injuries or those sustained that have no relation to the workplace.

Motor Vehicle

This type of fraud takes many forms, including claiming theft in order to obtain money for an unsaleable car, or to cover up 'drink driving' accidents; staging car accidents; or vehicle arson.

Property

Goods that are unsaleable due to their poor condition, quality or lack of market demand, may also be fraudulently 'lost' or 'destroyed'. In the case of buildings and plant equipment, arson is often involved.

Arson

Insurance arson typically involves the intentional burning of insured property in order to destroy it and claim its insured value, especially when this is greater than the item's saleable value.

Life

A typical example of life insurance fraud might be a person claiming a monthly benefit - while working another job on the quiet. More extreme examples include elaborately faking deaths and disappearances for the fraudster and any accomplices to secure the payout.

Health

Fraudulent acts include healthcare or medical professionals billing for services not performed, claiming higher than actual costs, participating in the treatment of 'patients' brought in as a result of staged accidents, or carrying out unnecessary procedures.

Other

People might claim falsely for injuries relating to falls (called 'slip and fall' accidents) or other incidents where the consequences can be exaggerated.